Rubbish removal FAQs

A wide range of household and commercial waste: most bulky items such as sofas, armchairs, beds, divans, tables, chairs, cupboards and desks; electrical waste (WEEE) such as lamps, microwaves, ovens, cookers and computers; and general waste including cardboard, packaging, plastics and garden waste.

Heavy or dense materials such as bricks, rubble, soil and plasterboard, in limited amounts for safety. For larger volumes a skip bag is more suitable and cost-effective.

Raw food and meat (Category 3 ABP waste), licensed or unlicensed asbestos, needles or sharps, and chemicals or solvents including most paints. We can advise on specialist services.

It can be hard to judge. As a guide, two small washing machines take up roughly one cubic yard. Send us a list, a description or ideally a photo, or use our waste calculator.

Most bulky household waste weighs around 50 to 60kg per cubic yard. Heavy materials like bricks or soil can weigh up to a tonne per cubic yard, which affects cost. A single brick is about 2kg and a full rubble sack 20 to 30kg.

It goes to a licensed waste transfer station where it is sorted and processed. Most materials are recycled and over 90% of what we collect is diverted from landfill. You receive a Waste Transfer Note for every job.

Indoors, including upstairs rooms, and outdoors such as gardens, yards and garages. Most accessible areas are fine.

Unsafe or high-risk locations, such as lofts without safe access, damaged or unstable stairs, or places that need unsafe access. If you are unsure, we are happy to advise.

Not usually. If lots of small loose waste is spread over a large area, bagging it helps us collect everything quickly and avoids extra time charges.

No. We can collect from several rooms or areas. Keeping it together speeds things up and makes quoting easier, but it is optional.

No. As long as the waste is clearly identifiable, prepaid or you are contactable, we can collect without you there. A photo beforehand helps avoid confusion.

Please make sure there is safe parking nearby. If paid parking is the only option, we will ask you to cover the cost.

Not usually. Extra charges only apply in exceptional cases, such as long carries from restricted parking, high-rise buildings without lifts, or high-security sites.

For flexible loads we take a £59.99 call-out fee, with the waste charge added on the day for what we collect. Fixed-load and fixed-item bookings are paid in full when you book.

Yes. Fixed prices by load size and set prices for items such as sofas. These are usually prepaid.

You only pay for what we remove. If there is more, we re-quote and take payment for the extra before loading. If there is less, we reduce the cost and refund the difference on prepaid flexible loads.

Some items need specialist disposal: fridges, freezers and air-con units £45 each, TVs, monitors and laptops £15 each, mattresses £30 each and tyres £6 each. Large commercial fridges cost more.

Online or by phone when you book, or by card to our team on the day. We take all major cards. We do not accept cash.

It happens. If the load is very different from what was expected, we may be able to refund the call-out charge. We review each case fairly.

Yes: all-day, morning, afternoon or 2-hour slots. All-day slots let us plan the most efficient, lowest-emission route. Our usual hours are 8am to 8pm.

A 2-hour premium slot is £25. If we ever miss it, we refund the £25 and you can keep the booking or choose a free alternative slot.

You receive a text with your estimated arrival time, usually with at least 30 minutes’ notice. We can also call on approach if you prefer.

Yes, call or email us and we will do our best to accommodate the change.

Yes, any time before we are on our way. Refunds may take up to 5 working days to show in your account.

Yes. Unless you booked a fixed-price service, we assess your waste and confirm the final price before starting. If anything changes, we quote the difference first.